Delivery Information

We want receiving your CARA order to feel just as simple and reassuring as using our products. Below you’ll find everything you need to know about how deliveries work, what to expect, and how to stay informed along the way.

Home Deliveries

We ship home orders via Australia Post, offering both Standard and Express delivery options.

To make tracking and receiving your order as easy as possible, we strongly recommend downloading and using the Australia Post (AusPost) App.

Why use the AusPost App?

The app gives you greater control and peace of mind over your delivery, including:

  • Real-time parcel tracking
    Follow your order from dispatch to delivery, without guessing when it will arrive.

  • Delivery notifications
    Receive updates when your parcel is on its way, out for delivery, or successfully delivered.

  • Safe drop authorisation
    If you won’t be home, you can nominate a safe place for eligible parcels to be left securely.

  • Estimated delivery dates
    See expected delivery timeframes so you can plan ahead.

  • Missed delivery alerts
    If you’re not home, Australia Post will notify you via the app, email, or SMS.
    Please note: if your parcel is linked to your MyPost account, a physical card may not be left.

Our Delivery Process Explained

  • Shipping options: Standard and Express Post via Australia Post

  • Shipping costs: Automatically calculated at checkout for orders under $80

  • Free shipping: Many CARA products include free shipping

  • Tracking: A tracking number is emailed to you once your order is dispatched

If a delivery attempt is unsuccessful, Australia Post will notify you of where your parcel can be collected.

We recommend keeping an eye on your tracking if your parcel hasn’t arrived within 5 business days. Australia Post will generally hold parcels at your local Post Office for up to 10 days before returning them to sender.

Please note that additional charges may apply if a parcel is not collected within this timeframe.

For security, a contact name and signature may be required upon delivery.

Estimated Delivery Times (Guide Only)

  • Sydney: 2–3 business days

  • Melbourne: 3–4 business days

  • Brisbane: 3–4 business days

  • Canberra: 2–3 business days

  • Adelaide: 4–5 business days

  • Perth: 5–7 business days

  • Darwin: 6–7 business days

These are estimated timeframes only. For the most accurate information, please refer to your tracking details once your order has shipped.

Business Deliveries

Business orders are shipped via StarTrack, using Standard or Express services.

  • Shipping costs are calculated automatically for orders under $80

  • Many products include free shipping

  • Express delivery can be added at checkout

  • Tracking details are emailed once dispatched

  • A contact name and signature may be required upon delivery

If you require alternative freight options, please contact us prior to ordering.

General Delivery Information

  • If you need to amend delivery details or add specific instructions, please contact us as soon as possible after placing your order.

  • All items are carefully packed to ensure they arrive safely.

  • In the rare event that damage occurs during transit, we’ll work quickly to arrange a replacement.

  • You can track your parcel at any time using the tracking number provided in your order confirmation email via the Australia Post or StarTrack website.

Every order includes a unique tracking number so you can follow its journey from our warehouse to your door.

Shipping Information

  • Orders over $80: Free shipping to most capital cities and metro areas across Australia

  • Order processing: Orders are packed and dispatched within 1–2 business days

  • Tracking: Sent via email once your order has shipped

Additional freight charges may apply to regional or remote areas. Please see below for details.

Shipping Policy for Regional & Remote Areas

Standard Coverage

We offer standard shipping rates to most metro and regional areas. However, some remote or rural locations attract higher freight costs due to carrier pricing.

Remote Area Surcharges

If your address is classified as remote by our freight providers, a surcharge may apply. We’ll contact you before dispatch to confirm your options.

Order Value vs Freight Cost

In cases where freight costs exceed the value of the order, we may be unable to subsidise shipping. A revised quote will be provided, and your order will proceed only once approved.

Delivery Timeframes

Regional and remote deliveries may take longer than metro estimates. Timeframes will be advised at checkout or upon request.

What You Can Do

  • Consider combining items to make shipping more economical

  • Contact us before ordering to confirm delivery costs to your location

  • Use a metro delivery address or freight forwarding service if available

Right to Modify or Cancel Orders

In rare cases where freight costs are significantly higher than the order value, we reserve the right to adjust or cancel the order. If this occurs, we’ll contact you first and provide clear options.

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