Privacy Policy

At CARA Water, your privacy matters.

We are committed to protecting your personal information and handling it with care, transparency, and respect. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or interact with us.

Who We Are

CARA Water is operated by Yes 2 Green Pty Ltd, an Australian-owned business providing water filtration solutions for homes and businesses.

If you have any questions about this policy, you can contact us at:

📧 info@carawater.com.au
📞 (02) 9799 2791

What Information We Collect

We collect information to provide you with the best possible experience when using our website.

This may include:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Transaction Information

  • Purchase details
  • Payment method (processed securely via third-party providers)

Website Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Time spent on our site

This information helps us improve our website, products, and services.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Send updates, promotions, or educational content (if you opt in)
  • Improve our website and user experience
  • Meet legal and regulatory requirements

We only collect what we need — nothing more.

Payment Security

We do not store your payment details.

All payments are processed securely through trusted providers such as eWAY, PayPal, Afterpay, and Zip Pay. These platforms use advanced encryption and security protocols to protect your financial information.

Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve site performance
  • Understand how visitors use our website

You can choose to disable cookies through your browser settings, although this may affect how the site functions.

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary with:

  • Payment providers (to process transactions)
  • Shipping partners (to deliver your order)
  • Website and analytics tools (to improve performance)

All third parties are required to handle your data securely and in accordance with privacy laws.

Data Security

We take your data security seriously.

Our website uses SSL encryption and secure systems to protect your personal information from unauthorised access, loss, or misuse.

While no system is completely immune, we continuously update and monitor our security practices.

Accessing or Updating Your Information

You have the right to access or update your personal information at any time.

If you would like to:

  • View your data
  • Correct your details
  • Request deletion

Please contact us and we will assist you promptly.

Marketing Communications

If you subscribe to our emails, you may receive updates, product information, and special offers.

You can unsubscribe at any time by clicking the link in any email or contacting us directly.

Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on our website.

Your Trust Matters

At CARA Water, we are committed to creating a safe and transparent experience — from the water you drink to the way your information is handled.

If you have any questions or concerns, please reach out. We’re here to help.

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