Returns & Refunds

At CARA, we believe in Pure Water. Simple Living.
We want you to feel confident in your purchase and supported every step of the way.

If something isn’t quite right, we’re here to help make the process clear, fair, and straightforward.

When can I return or exchange an item?

You may request a return, replacement, or exchange if:

  • The product is faulty or defective

  • You’ve received the incorrect item

  • There is a manufacturing issue identified upon inspection

If you’re unsure whether your situation applies, we encourage you to reach out — we’re always happy to talk it through.

Conditions for Returns

To be eligible for a return, items must:

  • Be returned within 7 days of purchase

  • Be unused and in original condition

  • Include original packaging, instruction manuals, and all accessories

This helps ensure products can be assessed fairly and efficiently.

What we’ll need from you

To process your return, please have:

  • Proof of purchase (your order confirmation or receipt sent to your nominated email address)

  • A brief explanation of the issue so we can assist as quickly as possible

Replacements & Exchanges

Yes — we do offer replacements and exchanges where appropriate.

  • If your product is found to have a manufacturing fault, we’ll arrange a replacement once the item has been inspected.

  • If you’ve received the wrong product, we’ll correct it as quickly as possible.

Our goal is to resolve issues promptly and with minimal inconvenience.

How to get in touch

If you need to arrange a return, exchange, or warranty claim, please contact our team:

📞 Phone: (02) 9799 2791
📧 Email: info@carawater.com.au

We’re real people, and we’re here to help.

Your rights under Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL).

Under the ACL, you may be entitled to a repair, replacement, or refund depending on the nature of the issue. Factors such as the product’s age, price, condition, and any information provided at the time of purchase may be relevant. These rights also apply to used or refurbished products, where applicable.

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